Aspire Software

Customer Success Manager – CLM

Aspire Software

full-time

Posted on:

Location Type: Hybrid

Location: Beirut • Lebanon

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Job Level

Junior

About the role

  • Own relationships with a portfolio of clinics from onboarding handoff through renewal: set success plans, run regular check-ins, and manage stakeholder alignment.
  • Drive adoption and outcomes by coaching customers on best practices for call handling, scheduling workflows, clinical documentation, and change management.
  • Monitor usage and health signals (e.g., activation milestones, feature adoption, support volume, customer feedback) and proactively execute risk mitigation plans.
  • Lead renewal planning and execution: align on value delivered, address concerns, coordinate legal/security questions, and ensure timely contract outcomes.
  • Identify and qualify expansion opportunities (additional locations, modules, or users) and partner with Sales/RevOps to progress opportunities with integrity.
  • Coordinate cross-functional issue resolution by synthesizing customer impact, prioritizing escalations, and keeping customers informed.
  • Deliver enablement and communications: lightweight training refreshers, release notes, and workflow updates tailored to clinical and front-desk audiences

Requirements

  • 1+ years in customer success, account management, or implementation for B2B
  • SaaS; healthcare, dental, or clinic operations experience preferred.
  • Strong consultative communication skills: you can earn trust with clinical and administrative stakeholders and drive decisions with clarity.
  • Comfort working with operational and product data to diagnose adoption issues and tell a crisp value story.
  • Solid project management instincts: you can coordinate timelines, owners, and dependencies across customers and internal teams.
  • High ownership and bias to action in a fast-moving environment; you default to solutions and follow-through.
  • Bonus: bilingual English/French; familiarity with practice management systems, call center/reception operations, and security or HIPAA-aligned workflows.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementimplementationproject managementdata analysisrisk mitigationchange managementworkflow managementconsultative communicationfeature adoption
Soft Skills
stakeholder alignmenttrust buildingclarity in communicationhigh ownershipbias to actionproblem-solvingcross-functional coordinationcustomer advocacytimely executionadaptability