Coordinates the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.
Coordinates the analysis of program policies and procedures to determine their effect on automated systems and system functional areas.
Coordinates and/or analyzes user requirements, procedures, and problems to automate or improve existing systems; and coordinates and/or analyzes computer system capabilities, workflow, and scheduling limitations.
Coordinates with outside vendors and contractors to complete projects and service requests; and defines, assigns, and evaluates their work. Identifies opportunities for improving business processes through automation and assists in the preparation of proposals to develop new systems.
Identifies potential project risks and difficulties, and designs strategies to mitigate or avoid them.
Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans, and provides comments and suggestions to document owners.
Consults on the analysis of an application, troubleshoots system problems, and implements solutions.
Provides complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives.
Develops training curriculum and conducts formal training sessions covering assigned systems module.
Develops the design and/or review of test cases; processes change requests; and manages a project’s scope, acceptance, installation, and deployment.
Performs related work as assigned.

Requirements

4 Year College Degree
4-5 Years Experience in business analysis work
Knowledge of software development life cycle and systems development life cycle concepts; of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources; and of project management principles and practices.
Skill in business analysis methodologies; in analyzing and evaluating complex information technology applications, policies, and issues; and in developing creative and workable solutions to complex problems and issues.
Ability to analyze and interpret technical information including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; to communicate effectively; and to supervise the work of others.
Fluent in English, both written and verbal, is essential
Legally authorized to work in the US

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

business analysissoftware development life cyclesystems development life cycleproject managementquality assurancetechnical specificationsuser acceptance testingrisk assessmenttraining curriculum developmenttest case design

Soft skills

communicationleadershipproblem-solvingcritical decision-makingsupervisionanalytical skillscreativitycollaborationresource allocationstrategic planning