Aspire Software

Senior Customer Success Manager

Aspire Software

full-time

Posted on:

Location Type: Hybrid

Location: Ireland • 🇮🇪 Ireland

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Job Level

Senior

About the role

  • Serve as the primary point of contact and trusted advisor for assigned aviation customers.
  • Develop strong, long-term customer relationships at both operational and executive levels.
  • Conduct regular business reviews to monitor adoption, performance, and value realisation.
  • Drive high customer satisfaction and NPS performance across the portfolio.
  • Ensure timely renewals and proactively mitigate risks to retention.
  • Monitor customer health scores and take strategic actions to improve engagement.
  • Identify opportunities for value expansion within existing accounts.
  • Collaborate with Sales teams to propose relevant solutions and services.
  • Build deep expertise in aviation operations and how customers use our products.
  • Gather customer requirements and translate them into structured PRD documentation.
  • Act as the customer advocate internally - ensuring product decisions reflect real-world needs.
  • Manage onboarding, training, and adoption programs for new customers or product expansions.
  • Work closely with Support, Product, Sales, and Engineering teams to resolve issues and deliver a seamless customer experience.

Requirements

  • Bachelor’s degree in Business, Marketing, or a related field (or equivalent practical experience)
  • 3+ years of experience in **customer success **or **account management**
  • Strong communication and presentation skills
  • Confidence in engaging with clients across multiple channels (phone, email, events, virtual meetings)
  • Experience with CRM systems (e.g., HubSpot)
  • Highly organized with a strong attention to detail and a proactive mindset
  • Fluent in **English** (additional European languages are an asset)
Benefits
  • Join a global aviation software group with a local, collaborative culture
  • Professional development and international career growth opportunities
  • Work with cutting-edge technology that shapes airport operations
  • Supportive and dynamic team environment
  • Hybrid or remote flexibility depending on location

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementbusiness reviewscustomer health scoresPRD documentation
Soft skills
communication skillspresentation skillsrelationship buildingorganizational skillsattention to detailproactive mindset