Aspire Software

Senior Customer Success Manager

Aspire Software

full-time

Posted on:

Location Type: Hybrid

Location: Ireland • Ireland

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Serve as the primary point of contact and trusted advisor for assigned aviation customers.
  • Develop strong, long-term customer relationships at both operational and executive levels.
  • Conduct regular business reviews to monitor adoption, performance, and value realisation.
  • Drive high customer satisfaction and NPS performance across the portfolio.
  • Ensure timely renewals and proactively mitigate risks to retention.
  • Monitor customer health scores and take strategic actions to improve engagement.
  • Identify opportunities for value expansion within existing accounts.
  • Collaborate with Sales teams to propose relevant solutions and services.
  • Build deep expertise in aviation operations and how customers use our products.
  • Gather customer requirements and translate them into structured PRD documentation.
  • Act as the customer advocate internally - ensuring product decisions reflect real-world needs.
  • Manage onboarding, training, and adoption programs for new customers or product expansions.
  • Work closely with Support, Product, Sales, and Engineering teams to resolve issues and deliver a seamless customer experience.

Requirements

  • Bachelor’s degree in Business, Marketing, or a related field (or equivalent practical experience)
  • 3+ years of experience in **customer success **or **account management**
  • Strong communication and presentation skills
  • Confidence in engaging with clients across multiple channels (phone, email, events, virtual meetings)
  • Experience with CRM systems (e.g., HubSpot)
  • Highly organized with a strong attention to detail and a proactive mindset
  • Fluent in **English** (additional European languages are an asset)
Benefits
  • Join a global aviation software group with a local, collaborative culture
  • Professional development and international career growth opportunities
  • Work with cutting-edge technology that shapes airport operations
  • Supportive and dynamic team environment
  • Hybrid or remote flexibility depending on location
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementbusiness reviewscustomer health scoresPRD documentation
Soft Skills
communication skillspresentation skillsrelationship buildingorganizational skillsattention to detailproactive mindset