Aspire Software

Customer Support Advisor

Aspire Software

full-time

Posted on:

Location Type: Hybrid

Location: Québec City • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Quickly understand users’ challenges and provide clear, practical, tailored solutions.
  • Support dental teams in the optimal use of the software: patient records, scheduling, billing, insurance, and more.
  • Resolve technical and functional issues while explaining solutions in simple terms.
  • Play a key role in customer experience by turning every support request into a positive interaction.
  • Collaborate with internal teams to continuously improve the product and processes.
  • Contribute to the quality and reliability of a mission-critical tool for dental clinics.
  • Document all interactions, issues, and solutions in the support system.
  • Provide Level 1 remote support via phone and email; escalate complex cases to the appropriate level.

Requirements

  • Located in Quebec City or Montreal.
  • Proven experience in the dental field (Dentitek knowledge recommended).
  • Experience in technical support or customer service.
  • Strong understanding of dental clinic operations (scheduling, billing, patient records, imaging, etc.).
  • Ability to explain technical concepts simply.
  • Proficiency with digital tools and software environments.
  • Strong analytical and problem-solving skills.
  • Excellent organization, autonomy, and attention to detail.
  • Excellent written and spoken French; intermediate English.
Benefits
  • Meaningful work – supporting dental professionals across the province.
  • Strong team culture and opportunities for growth.
  • Competitive compensation.
  • Comprehensive benefits from day one.
  • Be part of a recognized, growing Quebec-based technology company.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportcustomer serviceproblem-solvinganalytical skillsdental clinic operationsschedulingbillingpatient recordsimaging
Soft skills
communicationorganizationautonomyattention to detailability to explain technical concepts simply