Account Manager
Aspire Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage a defined portfolio of agency and supplier accounts with clear retention and expansion objectives.
- Build strong, trust-based relationships with procurement leaders, operational stakeholders, and supplier organizations.
- Conduct structured account reviews to assess adoption, identify gaps, and recommend workflow or module improvements.
- Lead renewal and expansion conversations, including additional licenses, modules, subscription plans, and service packages.
- Identify and close upsell opportunities linked to customer workflows, usage patterns, and product roadmap developments.
- Articulate value delivered, quantify ROI, and confidently manage pricing and contract discussions.
- Serve as the commercial voice of the customer, sharing insights with Product, R&D, Support, and Marketing.
- Partner with Implementation and Support teams to ensure a smooth customer journey from onboarding through renewal.
- Support the rollout of new features and communicate changes in ways that drive customer adoption and satisfaction.
- Maintain accurate forecasting of renewals, expansion opportunities, and account health.
- Track customer interactions, opportunities, and risk indicators in the CRM with a high degree of rigor.
- Build and execute account plans to strengthen relationships and grow portfolio revenue over time.
Requirements
- Strong communicator capable of leading commercial conversations with both public-sector agencies and supplier organizations.
- Demonstrated ability to uncover customer needs, identify revenue opportunities, and guide customers through change.
- Comfortable navigating public procurement environments, budgeting processes, and compliance-focused decision making.
- Highly organized, proactive, and able to manage a diverse book of business with competing priorities.
- Collaborative team player who thrives in a scaling environment with evolving processes, new products, and rapid growth initiatives.
Benefits
- Competitive salary and commission structure with uncapped earning potential.
- Comprehensive benefits package.
- Ongoing professional development, enablement, and training.
- The opportunity to drive meaningful impact in a rapidly growing software company entering its next stage of expansion.
- A supportive, collaborative, and mission-aligned team environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer relationship managementrenewal managementupsellingforecastingworkflow improvementcontract negotiationROI quantificationaccount planning
Soft skills
strong communicationrelationship buildingproactiveorganizational skillscollaborationcustomer needs assessmentchange managementtrust-buildingproblem-solving