Aspire Software

Managing Director – Australia

Aspire Software

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇺 Australia

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Job Level

Lead

About the role

  • Own the long-range, annual, and quarterly financial and non-financial goals
  • Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care
  • Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support
  • Attend promotional events which include but not limited to tradeshows and panels
  • Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
  • Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
  • Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
  • Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
  • Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)
  • Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
  • Manage key relationships with large accounts is mandatory
  • Execute an effective, long-term customer success program for clients
  • Implement and maintain client support initiatives
  • Facilitate both in-house and client training sessions
  • Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
  • Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools
  • Ensure clear product roadmaps are established, followed, and adapted to meet market needs
  • Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
  • Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
  • Facilitate the growth of Product Managers by aligning their activities with job descriptions
  • Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
  • Establish strategies to increase NRR
  • Track on a monthly basis results with the Head of Professional Services
  • Review with Senior Management and the team:
  • Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios
  • Annual, quarterly, and monthly revenue results/forecasts and costs
  • Participate in the development of internal department policies and programs to support quality and growth
  • Drive P&L, ROI, EBITDA, rule of 40 and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives
  • Partnering with your HR lead in:
  • Driving talent retention and development
  • Complying with local employment legislation
  • Developing a true local company culture
  • Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives
  • Oversee post-acquisition initiatives to integrate companies into your business unit, focusing on operational transformation and implementation of efficiencies

Requirements

  • 1-3 years of experience in senior leadership roles within the software or technology sector
  • Strong skills in developing and executing strategic business plans across multiple functions
  • Demonstrated success in driving revenue growth and market expansion
  • Hands-on approach to managing daily operations and improving operational excellence
  • Exceptional leadership with the ability to inspire and manage cross-functional teams
  • Results-oriented with a focus on achieving targets and continuous improvement
  • Strong commitment to customer success and care
  • Excellent communication and interpersonal skills for influencing stakeholders
  • Innovative, proactive, and adaptable with a collaborative mindset
  • Legally authorized to work in the Australia without sponsorship.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
financial goalssales performanceforecastingcustomer supportKPI developmentcustomer satisfaction metricsP&L managementROI analysisEBITDA performanceM&A activities
Soft skills
leadershipstrategic planningcross-functional team managementresults-orientedcustomer success focuscommunication skillsinterpersonal skillsinnovative mindsetproactive approachadaptability