Customer Success Manager

• Lead end-to-end onboarding for new clients, ensuring a smooth, successful start.
• Build and maintain strong, long-term relationships with clients (service, sales, and administrative leaders).
• Manage strategic partnerships across Europe, ensuring alignment and shared success.
• Act as the bridge between clients, partners, and internal product/technical teams ensuring feedback is communicated and actioned effectively.
• Proactively manage client accounts, monitor performance, and identify opportunities for growth and product adoption.
• Conduct training sessions, best-practice reviews, and optimization calls.
• Collaborate with the development team to prioritize feature requests and resolve issues.
• Support the rollout and adoption of the AI platform across dealership groups in Europe.
• Educate clients and partners on AI-powered capabilities to drive engagement and confidence.

Customer Success Manager

Senior IT Customer Success Manager