IT Support Specialist

Aspire Living & Learning

IT Support Specialist maintaining Aspire Living & Learning’s computer systems, hardware, software, and devices. Providing hybrid remote and on-site technical support across group homes and offices.

Posted 8/13/2026full-timeLeominster • Connecticut, Maryland, Massachusetts, New Hampshire, Vermont • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for computer systems, hardware, and software, with a strong focus on user training and troubleshooting. Proficient in managing vendor relationships and coordinating Information Systems projects while maintaining high customer service standards.

Highest-signal resume keywords

Technical SupportWindows, iOS, and macOS ExperienceMicrosoft Azure Cloud ComputingActive Directory and Microsoft 365 KnowledgeHardware and Software Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingPC Hardware ConfigurationCloud ComputingActive DirectoryMicrosoft 365Apple Business ManagementNetwork TroubleshootingDevice SetupSoftware Installation

Soft Skills

Customer ServiceSelf-MotivatedStrong Work EthicEmotional Control Under Stress

Tools & Technologies

IPhonesIPadsChromebooksPrintersScannersDigital Cameras

Certifications & Qualifications

Associate Degree in Computer Engineering

Industry Keywords

Information SystemsUser SupportVendor ManagementProject CoordinationNeeds Assessment

Tech Stack

Tools & technologies

AzureCloudiOSMacOS

About the role

Key responsibilities & impact

Provide technical support for computer systems, hardware, software, and standard applications; troubleshoot issues and deliver timely resolutions or workarounds
Assist users with setup, training, and problem-solving for common applications and devices, including one-on-one and group-meeting support
Work with staff and vendors to diagnose and resolve software and data-related issues; provide program orientation and training
Set up mobile devices including iPhones, iPads, and Chromebooks
Install, configure, relocate, troubleshoot, and support PC hardware and software
Install, configure, and troubleshoot computer peripherals and equipment such as printers, scanners, and digital cameras
Support and coordinate Information Systems projects, including departmental or agency-wide installations; conduct needs assessments; perform hardware/software research and evaluation
Manage and coordinate regional vendor relationships
Prepare activity and project status reports
Participate in required training sessions and conduct training as assigned
Perform additional duties assigned by supervisors or team leaders and accept reassignment as needed

Requirements

What you’ll need

Associate degree or better in computer engineering, or equivalent experience
Minimum 2 years of experience providing user support with a high level of customer service
Minimum 2 years of experience with Windows, iOS, and macOS operating systems
Minimum 1 year of experience in cloud computing, specifically Microsoft Azure
Minimum 2 years of experience working with PC hardware and configuration/settings
Must have satisfactory background checks
Valid driver’s license and a safe driving record
Working knowledge of Active Directory and Microsoft 365, including basic user account support, password resets, and routine user support tasks
Knowledge of ABM (Apple Business Management)
Strong hardware, software, and device troubleshooting skills
Basic network troubleshooting skills, including identifying and resolving common connectivity problems
Self-motivated with a strong work ethic and commitment to quality
Ability to maintain emotional control under stress
Must be able to lift/move up to 35 pounds regularly and occasionally up to 50 pounds
Close vision required
Periodic travel to group homes and other state offices

Benefits

Comp & perks

Comprehensive Health, Dental, & Vision Insurance
Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options
Lifestyle Spending Accounts with JOON, including monthly funds for wellness, fitness, commuting, childcare, pet care, and more
403(b) Retirement Plan with Employer Match: 100% match on contributions up to 2% of salary
Generous Paid Time Off, including paid sick, personal, and vacation days, plus holidays
Professional Growth Opportunities, including training, leadership and management courses, mentorship, and career advancement
Employer-Paid Life & Disability Insurance
Employee Assistance Program (EAP)
Telehealth Services
Reasonable accommodation for qualified individuals with disabilities