Claims Process Innovation Manager

Aspire General Insurance

Claims Process Innovation Manager at Aspire General Insurance Company responsible for design and improvement of claims processes across multiple lines. Collaborating with leadership for efficiency, quality, compliance and customer experience.

Posted 6/16/2026full-timeRemote • North Carolina, Virginia • 🇺🇸 United StatesSeniorLead💰 $100,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the design, governance, and continuous improvement of claims processes across multiple business lines.
Manage and prioritize a portfolio of process innovation and automation initiatives aligned to business strategy and operational priorities.
Oversee and actively participate in testing and validation of new vendor solutions, automation tools, and technology functionality.
Collaborate with Claims leadership, frontline operations, Casualty, and Shared Services to identify and implement process improvements.
Maintain governance of standard claims processes, ensuring documentation, communication, change management, and adoption across the organization.
Partner with Technology teams and Product Owners to validate new functionality, support implementation, and ensure sustainability of changes.
Conduct and oversee vendor quality and performance reviews.

Requirements

What you’ll need

7+ years of experience in claims operations or process improvement.
Strong knowledge of claims operations.
Demonstrated ability to lead initiatives and influence stakeholders.
Experience with vendor solutions and system testing.
Strong analytical and facilitation skills.
Prior people or project leadership experience.
Lean, Six Sigma, Agile, or Change Management certification.
Experience with governance or compliance oversight.

Benefits

Comp & perks

Medical
Dental
Vision
PTO
401k
Company observed Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims operationsprocess improvementvendor solutionssystem testinggovernancecompliance oversight

Soft Skills

leadershipinfluence stakeholdersanalytical skillsfacilitation skillschange management

Certifications

LeanSix SigmaAgileChange Management