Claims Quality Assurance Director
Aspire General Insurance
full-time
Posted on:
Location Type: Remote
Location: Alabama • Arizona • United States
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Salary
💰 $165,000 - $195,000 per year
Job Level
About the role
- The Director of Claims Quality leads the design, execution, and continuous improvement of the organization’s claims quality assurance program.
- This role partners cross-functionally with Claims Leadership, Training, Data & Analytics, and IT to enhance claims performance, elevate customer experience, ensure regulatory compliance, and reduce leakage.
- The Director drives data-informed strategies, builds high-performing teams, and embeds a culture of quality, accountability, and operational excellence across the claims organization.
Requirements
- Bachelor’s degree required; preferred in Business Administration, Insurance, Risk Management, or related field
- 8+ years of experience in property & casualty claims operations and quality assurance
- 5+ years of leadership experience in claims management
- Prior experience in claims quality auditing preferred
- Strong experience with California claims handling; multi-state experience preferred
- Strong understanding of claims systems, reserving practices, and regulatory requirements (especially California)
- Deep knowledge of automobile claims, including
- Material damage (appraisal, total loss, salvage, subrogation)
- Bodily Injury and Liability claims (coverage, investigation, evaluation, negotiation)
- Litigation (injury and property damage)
- Proven ability to design and implement best practices in claims handling and quality assurance
Benefits
- Medical
- Dental
- Vision
- HSA*
- PTO
- 401k
- Company observed Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims quality assuranceclaims operationsclaims managementclaims quality auditingclaims systemsreserving practicesautomobile claimsmaterial damagebodily injury claimslitigation
Soft Skills
leadershipteam buildingdata-informed strategiesoperational excellencecustomer experienceaccountabilitycross-functional collaboration