Claims Quality Assurance Director

Aspire General Insurance

Director of Claims Quality at Aspire General Insurance Company leading claims quality assurance programs and cross-functional collaborations. Driving performance improvements and regulatory compliance in a fully remote role.

Posted 4/17/2026full-timeRemote • Alabama, Arizona, California, Florida, Kansas, Louisiana, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Washington, Wisconsin • 🇺🇸 United StatesLead💰 $165,000 - $195,000 per yearWebsite

About the role

Key responsibilities & impact

The Director of Claims Quality leads the design, execution, and continuous improvement of the organization’s claims quality assurance program.
This role partners cross-functionally with Claims Leadership, Training, Data & Analytics, and IT to enhance claims performance, elevate customer experience, ensure regulatory compliance, and reduce leakage.
The Director drives data-informed strategies, builds high-performing teams, and embeds a culture of quality, accountability, and operational excellence across the claims organization.

Requirements

What you’ll need

Bachelor’s degree required; preferred in Business Administration, Insurance, Risk Management, or related field
8+ years of experience in property & casualty claims operations and quality assurance
5+ years of leadership experience in claims management
Prior experience in claims quality auditing preferred
Strong experience with California claims handling; multi-state experience preferred
Strong understanding of claims systems, reserving practices, and regulatory requirements (especially California)
Deep knowledge of automobile claims, including
Material damage (appraisal, total loss, salvage, subrogation)
Bodily Injury and Liability claims (coverage, investigation, evaluation, negotiation)
Litigation (injury and property damage)
Proven ability to design and implement best practices in claims handling and quality assurance

Benefits

Comp & perks

Medical
Dental
Vision
HSA*
PTO
401k
Company observed Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims quality assuranceclaims operationsclaims managementclaims quality auditingclaims systemsreserving practicesautomobile claimsmaterial damagebodily injury claimslitigation

Soft Skills

leadershipteam buildingdata-informed strategiesoperational excellencecustomer experienceaccountabilitycross-functional collaboration