Aspira

Seasonal Customer Service Representative

Aspira

part-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $15 per hour

Job Level

Junior

About the role

  • Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
  • Follow established processes to assist customers with reservations, ticketing, permits, and other services.
  • Effectively transfer customers to the appropriate department when needed.
  • Seek management support when necessary for complex issues or escalations.
  • Document customer interactions accurately according to company standards.
  • Update customer accounts and system information accurately.
  • Meet individual KPIs and support department goals for customer service excellence.
  • Adhere to company policies, procedures, and performance standards.
  • Complete all required training and coaching within set timeframes.
  • Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
  • Contribute to a positive team environment by delivering best-in-class service and supporting department goals.

Requirements

  • 1+ years of experience providing support in a customer service role.
  • Proficiency in telecommunication tools and SMS
  • Basic proficiency in Microsoft Office Suite.
  • General internet skills and the ability to use various online tools.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetelecommunication toolsSMSMicrosoft Office Suiteinternet skillsonline tools
Soft Skills
communicationproblem-solvingteamworkcustomer inquiry resolutionadaptabilityattention to detail