Senior Customer Success Manager

Aspen Technology

Senior Customer Success Manager responsible for customer relationships and satisfaction at AspenTech. Driving renewals and guiding customers in their business transformation using our solutions.

Posted 5/7/2026full-timeRemote • 🇮🇹 ItalySeniorWebsite

About the role

Key responsibilities & impact

Owns the customer experience, journey (adoption and value capture) and renewal results for your assigned enterprise and key accounts
Focus on customer intimacy
Deliver business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities
Build and nurture key decision makers, influencers and senior management relationships across top accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
Understands the customers’ business environment, challenges and opportunities, and aligns AspenTech’s initiatives with the customers’ initiatives, ultimately, aligning AspenTech’s success to the customers’ business initiatives
Acts as a trusted advisor throughout the entire lifecycle of a customer account following the initial sale through successful adoption and ultimately renewal with growth
Ensure our solutions are understood that results in an increase in customer adoption and customer satisfaction
Proactive customer contact and on-site visits to perform high level Executive Business Reviews, user group meetings, Road Maps, etc., to improve relationship and plan strategically with customers to help them meet their sales productivity objectives through the use of our products and services
Collaborates with internal implementation consultants, sales account managers, and renewal representatives to develop and execute account plans, and initiate renewal and expansion opportunities to generate new revenue
Work as part of the team to develop strategies for scale and growth
Ability to effectively facilitate and lead cross-functional teams and resources; manage both with and without organization authority
Delivers product insight and strategy advice for sales enablement, communication, and training initiatives
Uncovers and mitigates any risk that threatens your Customers’ growth, satisfaction, or renewal; conceive and execute risk mitigation plans by utilizing all available AspenTech resources
Responsible for nurturing assigned account base into long term strategic partnerships while increasing customer usage and adoption of solutions

Requirements

What you’ll need

Bachelor’s degree in Chemical Engineering or a similar discipline
10+ years of professional experience in the process industry
5+ years of experience in Pre-Sales, Post-Sales, Customer Relationship Management, or Customer Success Management preferred
5+ years of experience using AspenTech Engineering, Manufacturing, SSE, or APM solutions, or similar software suites used in the process industries, preferred
Excellent written and verbal communication skills
A verifiable track record of consistently meeting or exceeding revenue goals or business objectives
Proven ability to facilitate and lead cross-functional teams, with strong project-management skills
Experience managing multi-million-dollar portfolios
Skilled in building relationships with key decision-makers, influencers, and senior management within customer accounts
Strong self-motivation, agility, and business acumen
Fluent English speaker; Italian as a first or second language preferred

Benefits

Comp & perks

Career development programs
Support of community service projects
Social events that foster fun and relationship building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Relationship ManagementCustomer Success ManagementPre-SalesPost-SalesAspenTech EngineeringAspenTech ManufacturingAspenTech SSEAspenTech APMProject ManagementRevenue Generation

Soft Skills

CommunicationRelationship BuildingLeadershipSelf-MotivationAgilityBusiness AcumenFacilitationStrategic PlanningCollaborationProblem Solving

Certifications

Bachelor’s degree in Chemical Engineering