Serve as the internal technical owner and subject matter expert (SME) for the Dynamics 365 CRM and Contact Center platform, responsible for ongoing support, system maintenance, and driving continuous improvement and innovation aligned with business needs
Participate in the final stages of Dynamics 365 CRM and Contact Center implementation, engaging in knowledge transfer sessions with external implementation partners to gain deep understanding of system configuration, customizations, and integrations
Provide platform-level administration for Microsoft Dynamics 365, including environment configuration, integrations, AI feature enablement, and escalated technical troubleshooting
Develop and maintain in conjunction with Technical Operations and Data team, custom workflows, plugins, Power Automate flows, Power Apps, and Power BI reporting and analytics solutions
Support and maintain AI-powered features including Microsoft Copilot, Power Virtual Agents, and Contact Center AI capabilities (sentiment analysis, agent assistance, real-time transcription)

Requirements

High School Diploma or GED required
3+ years of hands-on experience with Microsoft Dynamics 365 (CRM and Contact Center modules)
Advanced proficiency with Microsoft Dynamics 365 platform (CRM and Contact Center modules), including out-of-the-box functionality and configuration
Advanced proficiency with Power Platform (Power Automate, Power Apps, Power BI, Power Pages, Power Virtual Agents)
Proficiency with JavaScript, C#, and Dynamics 365 SDK for custom development
Proficiency with .NET Development and familiarity with SQL Server
Proficiency developing and modifying systems including coding, testing, debugging, and documenting programs
Proficiency with SharePoint Online administration and integration with Dynamics 365
Microsoft certifications (e.g., PL-400, MB-210, or PL-600) desired
Experience working at a non-profit organization preferred

Benefits

Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Dynamics 365Power PlatformJavaScriptC#.NET DevelopmentSQL Servercustom workflowspluginsPower AutomatePower BI

Soft Skills

technical ownershipsubject matter expertcontinuous improvementknowledge transfertechnical troubleshootingcollaborationinnovation

Certifications

PL-400MB-210PL-600