Director

• Lead the CA Connect platform (Salesforce-based) as primary product owner.
• Manage product backlog, feature requests, and sprint planning.
• Collaborate with technical teams to design scalable, secure solutions.
• Oversee daily operations of SES electronic tools.
• Ensure data integrity, security, and system availability.
• Develop dashboards and metrics using Salesforce Reports and CRM Analytics.
• Align Salesforce functionality with business needs across SES.
• Coordinate enhancements with IT, vendors, and business units.
• Provide training and support to users and volunteers.
• Manage platform budgets, vendor contracts, and development costs.
• Support leadership in defining Salesforce roadmap and digital strategy.
• Partner with QA teams for UAT and deployment planning.
• Ensure compliance with data governance and privacy policies.

Director, Systems Management

Senior Director, Strategy and Performance Lead

Director of Nursing

Director of ACES

Complex Claims Director, Cyber Media – Technology

Associate Director