ASICS

Customer Support

• Deliver exceptional customer support and success outcomes across the Race Roster platform and ASICS Apps suite, ensuring a high-quality experience for event organizers, participants, and end users
• Own and develop customer relationships for a portfolio of New Zealand-based event organizers, acting as the primary point of contact and trusted advisor
• Provide onboarding, training, and ongoing enablement to customers to drive adoption, optimisation, and long-term platform value
• Lead and support end-to-end event registration cycles, including configuration, testing, launch, and post-event review
• Communicate and understand new features, system updates, and platform enhancements, including delivery of training where required
• Capture, escalate, and track product issues, bugs, and enhancement requests to support continuous platform improvement

Customer Success and Support Specialist

SDET

• Design, write, and maintain robust and scalable automated test scripts for end-to-end user flows using tools like Cypress and Playwright.
• Develop and execute automated tests for our APIs to ensure functionality, reliability, performance, and security, using tools such as Postman.
• Contribute to the development and enhancement of our test automation frameworks.
• Work closely with developers, product managers, and manual QA analysts to identify testing requirements and ensure comprehensive test coverage.
• Identify, document, and track bugs with clarity and precision.
• Participate in improving overall QA processes and methodologies.

QA Automation Engineer

Engineering Manager

• Lead, mentor, and manage a team of software engineers, providing technical guidance, performance feedback, and career development support.
• Oversee the planning, execution, and delivery of software development projects, ensuring adherence to timelines, budgets, and quality standards.
• Contribute to software design, architecture, and code reviews, ensuring best practices and high-quality code.
• Work closely with product owners, designers, and other stakeholders to define project requirements and ensure alignment with business objectives.
• Identify and implement process improvements to enhance development efficiency, quality, and team collaboration.
• Perform code reviews and ensure that code adheres to coding standards and security best practices.
• Manage project resources effectively, including assigning tasks, managing dependencies, and addressing any roadblocks.
• Communicate project status, risks, and issues to stakeholders, providing regular updates and progress reports.
• Participate in coding and development tasks as needed, especially during critical phases of projects.

Customer Success and Support Specialist

QA Automation Engineer

Technical Software Development Manager