Customer Service Supervisor

Ashland

Customer Service Supervisor leading a team of CSRs for ASI business segments in Dublin, OH. Overseeing the order lifecycle and driving customer satisfaction through effective processes.

Posted 5/14/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and manage a team of Customer Service Representatives (CSRs) supporting multiple ASI business segments
Oversee full order lifecycle, from order entry through final delivery to the customer
Ensure accurate order processing, including material availability assessment and ship date coordination
Provide real-time communication and updates to customers on order status
Address and resolve issues impacting order fulfillment and customer satisfaction
Collaborate with logistics and operations teams on transportation planning and execution
Support the design and implementation of transportation programs
Monitor and evaluate transportation program effectiveness and drive improvements
Play a key role in meeting customer commitments in a complex transportation environment
Contribute to process improvement and operational efficiency initiatives
Participate in a leadership development path with growth potential across the supply chain

Requirements

What you’ll need

5 plus years of ASI customer service experience preferred
Bachelor’s Degree
Strong analytic and communication skills
Self-Starter with problem solving skills and excellent interpersonal skills
Critical thinking in a fast pace environment; must be able to multi-task, problem solve, prioritize, and work under pressure
Excellent follow up skills
Proficient in Microsoft Office Suite, specifically Excel and Windows 7 – 10
Experience navigating through Internet Explorer and Chrome
Must be authorized to work in the United States

Benefits

Comp & perks

industry competitive salary and benefits
pay-for-performance incentive plans
dynamic and challenging environment
professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order processingtransportation planningprocess improvementoperational efficiencyanalytical skillsproblem solvingmulti-taskingprioritization

Soft Skills

communication skillsinterpersonal skillscritical thinkingself-startercustomer satisfactionleadershipfollow up skills

Certifications

Bachelor’s Degree