Ashland Credit Union

Collections Specialist

Ashland Credit Union

full-time

Posted on:

Location Type: Office

Location: Ashland • Kentucky • United States

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About the role

  • Contact members following prescribed Collection strategy by phone, text, email, and mail to assist them in developing plans to bring accounts current.
  • Track and follow up on member commitments.
  • Payment setup and quality assurance of consumer loans.
  • Update files and system accounts via the credit unions delinquent loan recovery system.
  • Maintaining a detailed written record of all communications with members and following up with members to ensure quality member service.
  • Perform account research as needed.
  • Review delinquent accounts for financial assistance programs, reaching out to members with options and make recommendations to the Collection Manager.
  • Assist in repossession and foreclosure management, creating required letters and referring accounts to repossession agents and legal counsel as needed.
  • Other duties as requested by the President, EVP, Chief Risk Officer, or Collection Manager.

Requirements

  • High School Diploma or Equivalent
  • Ability to discuss financial situations with a member over the phone
  • Proficiency with Microsoft products (Word, Excel, etc.)
  • Ability to work Monday through Friday 8 a.m. to 5 p.m. EST and occasional evenings and Saturdays
Benefits
  • Health insurance
  • Retirement plans

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payment setupquality assuranceaccount researchdelinquent loan recovery
Soft skills
communicationmember serviceproblem-solving
Certifications
High School DiplomaEquivalent