Support Operations Specialist

Ashby

Support Operations Specialist scaling Ashby’s recruiting-software support systems and workflows. Improving data quality, tooling, automation, and operational processes for a growing customer-support organization.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Support Operations and Customer Experience Operations, with a strong focus on improving workflows, data accuracy, and operational visibility. Proficient in partnering with technical teams to implement scalable solutions and enhance tooling adoption across the organization.

Highest-signal resume keywords

Support Operations ExperienceWorkflow ImprovementData AccuracySystems AdministrationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow ConfigurationOperational MetricsProcess AutomationData ReportingSystem Integration

Soft Skills

Problem-SolvingCommunicationChange ManagementDocumentationProject Management

Tools & Technologies

Ticketing SystemsKnowledge BasesQA PlatformsWorkforce Management ToolsCRM Systems

Industry Keywords

Customer ExperienceSupport ToolingOperational ProcessesAnalyticsRevOps

About the role

Key responsibilities & impact

Administer, maintain, and improve Support systems and workflows in partnership with the Support Systems Engineer
Configure workflows supporting QA, coaching, reporting, workforce management, and customer experience programs
Identify and reduce manual work, eliminate friction, and improve Support tool usage
Define operational requirements and partner with technical teams to test, implement, and roll out system improvements
Translate operational needs into scalable system requirements and workflows
Own the accuracy and reliability of Support operational data and ensure it flows correctly into reporting and downstream business systems
Improve data quality, automation, reporting inputs, and operational visibility with Analytics, RevOps, and Support
Own projects from problem definition through implementation, rollout, and iteration
Create and maintain documentation for workflows, system configurations, requirements, and operational processes
Establish best practices and resources that improve tooling adoption
Partner on change management, communicate across technical and non-technical teams, and identify operational risks
Become a subject matter expert on how Support tooling enables the organization to operate at scale

Requirements

What you’ll need

Experience in Support Operations, Customer Experience Operations, Business Operations, Systems Administration, or a similar operational role
Experience with support tooling such as ticketing systems, knowledge bases, QA platforms, workforce management tools, CRM systems, or similar operational platforms
Experience improving workflows, automations, processes, or operational systems
Ability to identify inefficiencies, patterns, and dependencies and build scalable solutions
Comfort working with data, reporting, and operational metrics
Strong focus on data accuracy, documentation, and consistency
Ability to partner effectively with technical teams and understand systems, integrations, and data flows
Ability to independently drive ambiguous projects and translate operational needs into clear requirements and recommendations
Ability to work at the intersection of people, process, data, and technology
Ability to work cross-functionally and support adoption of improved ways of working

Benefits

Comp & perks

Offers equity / stock options with a 10-year exercise window
Unlimited PTO with four weeks recommended per year
Twelve weeks of fully paid family leave in the US
$1,200 annual learning and professional-development budget
One-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment
Company-provided laptop
Extended health benefits for employees and dependents, subject to Employer of Record availability
International employees receive statutory benefits and, where available, employer-paid supplemental health coverage
Annual company offsite, team offsites, local meetups, and virtual events