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About the role
Key responsibilities & impact- Create high-quality onboarding materials, documentation, and e-webinars.
- Assist via email and customer calls when needed.
- Take ownership of a book of customers.
- Manage medium and large projects that are core to the team’s operations.
- Identify issues, map multiple paths forward, and take action based on principled thinking.
Requirements
What you’ll need- 2+ years of customer-facing experience supporting a complex and rapidly evolving product.
- Skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively.
- Possess keen attention to detail.
- Strong written and verbal communication skills.
- Ability to work with diverse user groups and be curious in creating solutions.
Benefits
Comp & perks- 10-year exercise window for stock options.
- Unlimited PTO with four weeks recommended per year.
- Twelve weeks of fully paid family leave in the US.
- Generous equipment, software, and office furniture budget.
- $100/month education budget with more expensive items covered with manager approval.
- Top-notch health insurance for you and your dependents, with all premiums covered by us.
ATS Keywords
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Soft Skills
customer-facing experienceattention to detailstrong written communicationstrong verbal communicationproblem-solvingcollaborationcuriosity