Contract Management Manager

Ashby

Manager of Contract Management leading a team to guide complex customers negotiations and renewals. Scaling contract management function and improving customer experiences at Ashby.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $145,000 - $171,000 per yearWebsite

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Hard Skills

negotiation strategyforecastingcustomer communicationstakeholder managementrenewal processesoperational workflowsCRM hygienepricing governancecontract negotiationsaccount planning

Soft Skills

coachingteam leadershipoperational disciplineperformance managementcross-functional collaborationcustomer focusproblem-solvingstrategic thinkingadaptabilitycommunication

Tools & Technologies

CRM

Industry Keywords

b2b SaaSrenewal riskexpansion opportunitiesscalable systemsSalesCustomer SuccessProductRevOpsLegalFinance

About the role

Key responsibilities & impact

Lead and coach a team of 5 Startup Contract Managers (4 in America and 1 in EMEA).
Up-level team performance through thoughtful coaching, operational discipline, and skill development across negotiation strategy, forecasting, customer communication, and stakeholder management.
Build scalable renewal processes, systems, and operational workflows that improve efficiency while preserving a high-touch customer experience.
Drive consistency in renewal execution, forecasting accuracy, CRM hygiene, and pricing governance across the team.
Support the team in navigating complex negotiations involving procurement, legal, and executive stakeholders.

Requirements

What you’ll need

You have experience leading and developing high-performing customer-facing teams in a b2b SaaS environment.
You have deep experience managing or overseeing complex renewals, pricing conversations, and contract negotiations.
You understand how to proactively manage renewal risk, expansion opportunities, forecasting accuracy, and long-term account planning.
You have experience building or improving scalable systems, workflows, and processes that allow teams to operate effectively at scale.
You are comfortable partnering across Sales, Customer Success, Product, RevOps, Legal, Finance, and Support to align around customer needs, pricing strategy, and long-term business outcomes.

Benefits

Comp & perks

You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Twelve weeks of fully paid family leave in the US*.* We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.