Customer Success Manager - Americas

Ashby

Startup Customer Success Manager supporting early-stage customers in the US and Canada. Managing customer onboarding and success functions while handling medium and large projects.

Posted 6/6/2026full-timeRemote • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Create high-quality onboarding materials, documentation, and e-webinars.
Assist customers via email and customer calls as needed.
Take ownership of a book of customers as the main point of contact.
Manage medium and large projects core to the team’s operations.
Explore key areas of ownership within the first 90 days.

Requirements

What you’ll need

2+ years of customer-facing experience supporting a complex and rapidly evolving product.
Skilled at defining the scope of problems and creating comprehensive solutions.
Strong written and verbal communication skills.
Keen attention to detail in customer interactions.
Curious in addressing customers and creating solutions that improve workflows.

Benefits

Comp & perks

10-year exercise window for stock options.
Unlimited PTO with four weeks recommended per year.
Twelve weeks of fully paid family leave in the US.
Generous equipment, software, and office furniture budget.
$100/month education budget with manager approval for conferences.
Top-notch health insurance for you and your dependents, with all premiums covered.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-facing experienceproblem-solvingwritten communicationverbal communicationattention to detailcuriositysolution creationworkflow improvement