Customer Success Manager

Ashby

Customer Success Manager driving adoption and implementing solutions for APAC enterprise customers at Ashby. Building strategic relationships and ensuring long-term value realization while working remotely.

Posted 6/5/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSenior💰 A$135,000 - A$189,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as both the Implementation Specialist and CSM for a defined book of upmarket APAC customers.
Own the customer journey end to end, from implementation and onboarding through long-term adoption, customer health, and value realization.
Partner with Ashby’s customers, helping them get up and running quickly while also building deep, ongoing strategic relationships.
Develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence.
Shape how we support customers in a new region.

Requirements

What you’ll need

You have a strong background in Customer Success in B2B SaaS (5+ years preferred), supporting Enterprise or Strategic customers on complex, configurable products and driving adoption, engagement, and long-term outcomes.
You are excited to own a strategic book of customers in APAC, balancing both implementation work and ongoing Customer Success for our upmarket customers.
You build trusted, multi-threaded relationships with senior stakeholders and act as a proactive owner of customer health, risk, and value realization.
You partner closely with Sales, Product, Support, Professional Services, and Operations to deliver cohesive, high-quality customer outcomes across the full lifecycle.
You have experience managing end-to-end implementations and onboarding projects, including defining scope, aligning stakeholders, communicating project plans, and delivering against milestones and expectations.
You act as the customer’s guide throughout implementation, ensuring expedited time to value and a smooth transition into steady-state customer success.
You are comfortable working in a remote-first environment and can travel up to 10 percent as needed for strategic customer engagements in APAC.
You love becoming a product and industry expert. You create “aha” moments by tailoring configuration, workflows, and training to each customer’s specific hiring challenges.
You have worked with technically complex products and are deeply curious about how things work, enabling you to anticipate risks, troubleshoot issues, and support evolving customer requirements.
You take pride in advising customers on best practices to ensure they get maximum value from Ashby.
You are experienced in change management and help customers successfully adopt new systems, workflows, and ways of working.
You think critically and proactively identify themes across customers, using those insights to improve internal processes, implementation approaches, and customer playbooks.
You use data, signals, and metrics to assess adoption, spot risk, and continuously refine your approach.
You are comfortable operating as the first Customer Success hire in APAC, bringing curiosity, ownership, and initiative to develop the region, define best practices, and partnering cross-functionally.

Benefits

Comp & perks

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Unlimited PTO with four weeks is recommended per year.* Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
Generous paid family leave*.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessB2B SaaSimplementationonboardingproject managementchange managementdata analysisrisk assessmentcustomer health monitoringvalue realization

Soft Skills

relationship buildingstrategic thinkingproactive ownershipcritical thinkingcommunicationcuriosityinitiativecollaborationadaptabilityproblem-solving