Customer Support

• Work directly with customers on complex integration troubleshooting and provide detailed workflow instructions
• Provide B2B product support for customers based in Europe and Asia from APAC (Australia)
• Resolve tickets requiring deep technical troubleshooting and take ownership until resolution
• Execute team projects to improve support: create enablement from engineering, develop workflow automation
• Contribute to team knowledge, enablement, and cohesion for better efficacy
• Participate in a thorough interview process and a structured onboarding focused on product expertise
• First 30 days focused on learning product details before direct customer responses

Product Support Specialist

Customer Service Representative – Part Time

Support Representative

Sales and Marketing Representative

Sales and Marketing Specialist

Customer Support Specialist