Customer Success Manager

Ashby

. Take ownership of a book of customers, being the main point of contact.

Posted 4/22/2026full-timeRemote • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Take ownership of a book of customers, being the main point of contact.
Assist customers via email and customer calls when needed.
Create high-quality onboarding materials, documentation, and e-webinars.
Jump in to assist with medium and large projects core to team operations.

Requirements

What you’ll need

2+ years of customer-facing experience supporting a complex and rapidly evolving product.
Skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively.
Possess keen attention to detail, ensuring thorough, clear, and empathetic communication.
Strong written and verbal communication skills.
Curious and enjoys digging into customer use cases to learn more about their processes.

Benefits

Comp & perks

10-year exercise window for stock options.
Unlimited PTO with four weeks recommended per year.
Twelve weeks of fully paid family leave in the US.
Generous equipment, software, and office furniture budget.
$100/month education budget with more expensive items covered with manager approval.
Top-notch health insurance for you and your dependents, with all premiums covered by us.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-facing experienceattention to detailclear communicationempathetic communicationstrong written communicationstrong verbal communicationproblem definitionsolution creationcollaborationcuriosity