Associate Implementation Specialist, Americas
Ashby
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $90,000 - $120,000 per year
About the role
- As our Associate Implementation Specialist, you will own execution of the technical configuration for a defined set of new Ashby customers.
- You will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality.
- As initial configuration concludes, you will define and carry out a testing plan ahead of go-live.
- You will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch.
Requirements
- Complex SaaS Implementation & Project Management: You have deep experience contributing to or owning implementation projects for complex SaaS products.
- Customer Centricity: You are adept at understanding enterprise customer needs and tailoring implementation configurations to meet their specific requirements.
- Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies.
- Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly.
- Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
- Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems.
- Cross-functional Collaboration and Communication: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations.
Benefits
- Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
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Hard Skills & Tools
SaaS ImplementationProject ManagementTechnical ConfigurationTesting Plan DevelopmentDocumentationConfiguration OptimizationProduct UnderstandingChange Management
Soft Skills
Customer CentricityCritical ThinkingSolutions OrientationBest Practices AdvisoryCross-functional CollaborationCommunication