Associate Implementation Specialist, Americas

Ashby

Associate Implementation Specialist executing technical configurations for Ashby customers. Partnering with Implementation Specialists to ensure tailored configurations and test plans are effectively carried out.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

As our Associate Implementation Specialist, you will own execution of the technical configuration for a defined set of new Ashby customers.
You will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality.
As initial configuration concludes, you will define and carry out a testing plan ahead of go-live.
You will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch.

Requirements

What you’ll need

Complex SaaS Implementation & Project Management: You have deep experience contributing to or owning implementation projects for complex SaaS products.
Customer Centricity: You are adept at understanding enterprise customer needs and tailoring implementation configurations to meet their specific requirements.
Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies.
Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly.
Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems.
Cross-functional Collaboration and Communication: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations.

Benefits

Comp & perks

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Hard Skills & Tools

SaaS ImplementationProject ManagementTechnical ConfigurationTesting Plan DevelopmentDocumentationConfiguration OptimizationProduct UnderstandingChange Management

Soft Skills

Customer CentricityCritical ThinkingSolutions OrientationBest Practices AdvisoryCross-functional CollaborationCommunication