Ashby

Mid-Market Customer Success Manager

Ashby

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 €70,000 - €105,000 per year

About the role

  • As a member of our Customer Success team, you will help us continue to grow our High Touch Mid-Market Customer Success function.
  • In this role, you'll implement, train, and support the adoption of Ashby with customers across the region.
  • You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.

Requirements

  • You have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies.
  • You’re experienced managing a book of ~60 mid-market customers, exceeding $1.5M in total ARR.
  • You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
  • You love becoming a product and industry expert and have experience doing this in a previous customer success role.
  • You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work.
Benefits
  • You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
  • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
  • Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
  • Twelve weeks of fully paid family leave.
  • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
  • $100/month education budget with more expensive items (like conferences) covered with manager approval.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaScustomer successimplementationadoptioncomplex technologiesproduct expertiseindustry expertise
Soft Skills
curiositycross-functional collaboration