Ashby

Mid-Market Customer Success Manager

Ashby

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $110,000 - $145,000 per year

About the role

  • Help us continue to grow our Mid-Market Customer Success function.
  • Onboard, train, and support the adoption of Ashby with customers across the region.
  • Partner closely with a talented group of seven CSMs on the Americas Mid-Market team to shape how we serve companies ranging from high-growth startups to public enterprises.
  • Become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.

Requirements

  • You have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies. In this role, you will manage a four to eight week implementation, while continuing to deliver value through the customer journey.
  • You’re experienced managing a book of ~60 mid-market customers, exceeding $1.5MM in total ARR. You enjoy developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention.
  • You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
  • You love becoming a product and industry expert and have experience doing this in a previous customer success role. You can create ‘Ah ha!’ moments by tailoring training and product walk throughs to address a customer’s specific challenges.
  • You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work.
Benefits
  • You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
  • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.
  • Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
  • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
  • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
  • $100/month education budget with more expensive items (like conferences) covered with manager approval.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaScustomer successimplementationadoptiontrainingproduct expertiserelationship managementtechnical product knowledgecustomer journey managementdata analysis
Soft Skills
communicationcollaborationproblem-solvingcuriosityadaptabilitystakeholder engagementcustomer relationship buildingtailoring trainingteam supportcross-functional teamwork