Ashby

Customer Success Manager – EMEA

Ashby

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 €70,000 - €105,000 per year

About the role

  • As a member of our Customer Success team, you will help us continue to grow our High Touch Customer Success function. In this role, you'll implement, train, and support the adoption of Ashby with customers across the region, partnering closely with a talented group of four CSMs on the EMEA High Touch team.
  • You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.

Requirements

  • You have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies. In this role, you will manage four to eight week implementations, while continuing to deliver value through the customer journey.
  • You’re experienced managing a book of ~60 mid-market customers, exceeding $1.5M in total ARR. You enjoy developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention.
  • You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
  • You love becoming a product and industry expert and have experience doing this in a previous customer success role. You can create ‘Ah ha!’ moments by tailoring training and product walk throughs to address a customer’s specific challenges.
  • You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work.
Benefits
  • You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.
  • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
  • Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
  • Twelve weeks of fully paid family leave.
  • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
  • $100/month education budget with more expensive items (like conferences) covered with manager approval.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaScustomer successimplementationadoptiontrainingproduct expertisecustomer journey managementrelationship developmentproduct walkthroughstechnical product understanding
Soft Skills
interpersonal skillsstakeholder managementcuriosityproblem-solvingcommunicationcollaborationadaptabilitycustomer relationship managementvalue deliverytailoring training