Customer Support

• In this role, you will spend a lot of time working directly with customers. Ashby’s product encompasses a wide breadth, and is quite complex. In this role, you can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions.
• You’ll also spend time on projects that make the work that we do better. Past projects our team has taken on include:
• - Absorbing and synthesizing highly technical work from our Engineering Team to create enablement for technical up-leveling of the broader Support Team
• - Developing workflow automation allowing for better team cohesion and efficacy.

Product Support Specialist

Merchant Services Customer Support, UK SMB

Customer Service Representative – Portuguese Speaker