Ensure incredible customer experience using Todyl and grow strong relationships across our existing customer base through proactive customer engagements, based on timing, usage, telemetry, and health scoring.
Drive all customer interactions with a value-add approach, first and foremost, while also growing relationships and advocating for growth opportunities
Follow a well-defined methodology leveraging proactive “calls to action” and playbooks to help identify the customer's unique needs and clearly convey the value of Todyl
Aggressively identify and drive Customer Success Qualified Leads (CSQLs) from engagements with partners to the Account management team for expansion, upsell, and customer growth.
Have a complete technical understanding of the Todyl product stack and act as technical advisor to customers to ensure they’re leveraging the product effectively
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
Collaborate cross-functionally across internal teams (Support, Product, Operations, and Sales)
Support partners through email, phone, online presentations, screen-share and in person meetings
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Leverage HubSpot for customer 360s as well and ensuring extensive documentation on all partner interactions

Requirements

Proven customer success management or other relevant experience
Experience and strong familiarity with cybersecurity concepts, technologies and trends. This can include work experience in a cybersecurity company or relevant certifications.
Understanding of cybersecurity tools, practices and compliance standards (e.g., firewalls, VPN’s, threat detection, etc.)
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation, and presentation skills
Excellent verbal and written communications skills
Bachelor's Degree in appropriate field of study or equivalent work experience
1 - 3 years of customer success experience with MSP background desirable
Self-motivated and able to thrive in a results-driven environment
Natural relationship builder with integrity, reliability, and maturity
Ability to prioritize among competing tasks
Critical thinking and problem-solving skills
Excellent time and project management skills. You're always looking to improve inefficient processes

Benefits

Offers Equity
$0 – $7.5K Bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer success managementcybersecurity conceptscybersecurity technologiescybersecurity trendscybersecurity toolscompliance standardsproject managementtechnical understandingdata analysisproblem-solving

Soft Skills

communicationpresentationinfluencenegotiationlisteningrelationship buildingself-motivationattention to detailcritical thinkingtime management