Ashbury College

Account Manager

• Project and Stakeholder Management/Administration/Reporting/Problem Solving: Review and process work request forms.
• Prepare client-facing reports.
• Manage internal & external requests via email and Teams.
• Attend client-facing calls, capture actions and follow up on actions in a timely manner.
• Attend internal calls, ensuring stakeholders alignment.
• Manage other ad-hoc requests and project support for the team.

Junior Account Manager

Compliance

• Review product information across a range of categories, ensuring compliance with legislation, customer policies and industry guidance.
• Provide clear, risk-based advice that enables clients to launch products safely, competitively and efficiently.
• Use your regulatory knowledge to question, challenge and guide clients, suppliers and colleagues, ensuring due diligence is met and decisions are compliant with the law.
• Accountable for delivering accurate, timely and high-quality advice that supports confident, compliant product launches.
• Carry out product information services, such as formulation, regulatory adaptations, specification/pack copy review, artwork review, alignment, and branded product reviews for compliance, as required.
• Provide regulatory advice to Ashbury and its clients, to ensure products are legally compliant.
• Research and horizon scanning for changes and developments, which effect the regulatory landscape in which Ashbury and our clients operate.
• Review and advise changes to Ashbury clients’ policies, considering new regulations, guidance, and codes of practice.
• Client customer compliant management, writing responses and managing escalated and/or serious complaints.
• Providing risk-based recommendations to complaints/enforcement challenges for Ashbury clients.
• Leading/supporting a client through a product recall/withdrawal process, producing information to support this process where required.
• Liaise with central & local government agencies and industry bodies, i.e., OPSS, FSA/FSAI, Primary Authorities, laboratories, BRC, BSI and ASA etc.
• Delivering training on regulatory & technical topics to Ashbury and its clients.
• Developing relationships with client Technical/Regulatory decision makers, influencing, discussing and debating regulatory matters.
• Attend client meetings to discuss Regulatory affairs.
• Producing expert opinion content on subject matters, as required for marketing and training purposes.
• Presenting expert opinion on subject matters internally and externally.
• Keeping up to date with legal requirements and labelling policies and ensuring the dissemination of information within the business.
• Maintaining and growing your expertise in one or more subject areas.

Regulatory Advisor – Food & Non-Food

Software Engineer

• Develop interactive e-learning modules using Articulate 360 (Storyline and/or Rise)
• Help design a clear and structured learning journey
• Create simple, intuitive navigation to guide learners through the course
• Transform existing content into engaging and easy-to-understand modules

Junior Account Manager

Regulatory Advisor – Food & Non-Food

E-learning Developer, Articulate 360