asellerate

Working Student Customer Support – E‑Commerce, Automotive

asellerate

part-time

Posted on:

Location Type: Hybrid

Location: Stuttgart • Germany

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Salary

💰 €15 per hour

Job Level

Entry Level

About the role

  • You provide comprehensive and professional support to our customers via email and phone.
  • You coordinate communication with our experts from logistics, supplier management and global players in the automotive industry.
  • You don't just work in the system—you work on the system.
  • You optimize our workflows and increase the efficiency of the entire unit.
  • You identify recurring error patterns, maintain our knowledge base and thus sustainably reduce the error rate.

Requirements

  • Enrolled student: You are currently registered in a university program (Bachelor or Master).
  • Communication talent: You have an excellent command of German (spoken and written) and remain empathetic even under pressure.
  • Organized problem-solver: You work in a structured way and enjoy understanding complex processes.
  • Hands-on mentality: You want to get things done, take on responsibility and understand the "why" behind a process.
  • Bonus: It puts a smile on our faces if you already have some experience with the support software Zendesk.
  • You have a passion for cars and possess basic knowledge of bodywork or vehicle construction.
Benefits
  • Steep learning curve in a motivated team that is developing and growing quickly
  • €250 annual development budget for attending conferences or courses, purchasing books, coaching, etc.
  • Company pension plan with an employer contribution of 20%
  • Flexible hybrid/remote arrangement
  • Free beverages in the office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication talentempatheticorganized problem-solverstructured workhands-on mentalityresponsibilityunderstanding complex processes