ASCERA

Project Coordinator

ASCERA

full-time

Posted on:

Location Type: Hybrid

Location: Clearwater • Florida • United States

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Tech Stack

Splunk

About the role

  • __How You’ll Drive Success:**__
  • Work collaboratively to support Professional Services (project-based consulting) to facilitate proper project: Kick-off, Delivery and reporting, Closeout, Hand-off to accounting
  • Ensure proper documentation is in place prior to project kickoffs, including Master Service Agreements (MSA) with customers
  • Schedule new customer kick-off meetings
  • In kick-off meetings, ensure that customers are aware, and have in place, all necessary project prerequisites (hardware, software, needed stakeholders are available during scheduled days and times)
  • Work closely with customer stakeholders and SP6 consultants to validate all project requirements and deliverables
  • Monitor project progress through review of Daily Status Reports produced by consultants
  • Ensure that project deliverables are met
  • Escalate issues as needed, whether with internal SP6 team members or external customers
  • When necessary, with Professional Services leadership, put in place plans of corrective action to ensure deliverables are met
  • Ensure project closeout documents are completed and reviewed by approvers (project Review and Recommendations Document / RDD)
  • Email and collect Customer Satisfaction (C-Sat documents)
  • Serve as the main point of contact for internal and external teams including sales, services, accounting and other teams
  • Identify and recommend opportunities for process improvements that will continue to mature SP6 Services operations; and as a result, the customer experience
  • Direct internal teams use of standard departmental policies, processes, and documentation guidelines for consistent and successful delivery.

Requirements

  • __**To Be Successful:**__
  • - 2+ years of experience in Project Coordination or Project Management
  • - 2+ years in a product/services IT Company.
  • - Experience working with leadership at Enterprise companies.
  • - SIEM knowledge is preferred. (Splunk is even better!)
  • - High attention to detail and organization skills
  • - Highly customer oriented with a track record of building successful relationships
  • - Self-starter with strong presentation skills and good verbal communication skills
  • - Thrives in a multi-tasking environment and can adjust to dynamic situations
  • - Effective communication skills to both internal and external teams
  • - Great elicitation skills; being able to ask consultative questions to extract critical information necessary to make sound recommendations
  • - Excellent business acumen**
Benefits
  • __**Why SP6?**__
  • - Recognized as one of North America’s top professional service partners
  • - Company-paid Splunk training and certification, both initial and ongoing
  • - Exposure to a broad set of customers, technical challenges, use cases and different technologies that integrate with Splunk
  • - Excellent technical leadership and collaboration with team members that, like you, are passionate about Splunk
  • - Competitive salary
  • - 100% employer-paid health insurance
  • - 401(k) with company match
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Project CoordinationProject ManagementSIEMSplunk
Soft Skills
Attention to detailOrganizational skillsCustomer orientationRelationship buildingPresentation skillsVerbal communicationMulti-taskingAdaptabilityElicitation skillsBusiness acumen