Ascentis AO (Awarding Organisation)

Customer Support

• Act as a first point of contact for customers
• Support customers via phone, email, web chat, and online forms
• Handle enquiries professionally and efficiently, focusing on positive outcomes
• Build strong customer relationships through timely support
• Manage enquiries and coordinate with specialist teams when additional assistance is required
• Provide customers with guidance, training, and practical solutions
• Develop expertise in products, services, and systems
• Contribute to the creation of customer resources
• Maintain accurate records within the CRM system
• Support customer communications and email campaigns
• Share ideas and gather customer feedback
• Identify opportunities to improve the customer experience and ways of working
• Collaborate with teams across the business to drive improvements

Customer Service Advisor