Account Manager – Ocean Operations

Ascent Global Logistics

Account Manager responsible for managing logistics operations for U.S. customers.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing import/export brokerage and freight forwarding operations, ensuring compliance with U.S. Customs regulations while providing exceptional customer service. Proficient in international logistics and adept at problem-solving to address unforeseen shipment issues.

Highest-signal resume keywords

Import/Export Brokerage ManagementInternational LogisticsU.S. Customs ComplianceCustomer Account ManagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customs Process UnderstandingFreight ForwardingOperational ManagementRate QuotingBilling AccuracyMathematical ApplicationDocument PreparationProblem SolvingCritical ThinkingTen-Key Skills

Soft Skills

Written CommunicationVerbal CommunicationCustomer Service

Certifications & Qualifications

CESCCSLCB

Industry Keywords

Import/ExportFreight ForwardingLogisticsCustoms BrokerageShipping OperationsRegulatory ComplianceAccount ManagementPricing PoliciesService DeliveriesIndustry Experience

About the role

Key responsibilities & impact

Managing customers’ import/export brokerage and freight forwarding needs
Overseeing all operational and account management tasks throughout the lifecycle of an engagement
Demonstrate critical thinking and make key decisions on behalf of customers throughout the lifecycle of the shipment
Monitor the loading, departure, transit, arrival, and final delivery of the shipment for any issues
Problem solve unforeseen events relying on past experience and knowledge of regulations
Serve as the direct point of contact with assigned customers to ensure prompt service
Prepare and execute documents for U.S. Customs and other government agencies
Quote rates by partnering with the internal quote department
Ensure billing is accurate and timely
Maintain and help create Company policies related to pricing and service deliveries

Requirements

What you’ll need

CES or CCS Preferred, LCB Helpful
High school diploma or GED required
College degree helpful
3-5 years industry experience required
Language Skills: Relies on written and verbal communication
Technical Experience: International logistics-all modes, understanding of customs process
Office Skills: Microsoft Word, PowerPoint, Excel and ten-key skills
Mathematical Skills: Ability to apply concepts such as percentages, ratios and proportions to practical situations
Specific Skills: Must possess a current valid driver’s license

Benefits

Comp & perks

401(k) and employer matching
Life Insurance
Health, Dental, Vision Insurance
Short- & Long-Term Disability
Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Employee Wellness Program
Paid Holidays
Employee Recognition Programs
Flexible Spending Account (FSA)
Tuition Reimbursement
Health Savings Account (HSA)
Overtime, Differential & Bonus Pay