Ascent Global Logistics

Account Manager

• Responsible for managing our customers’ import/export brokerage and freight forwarding needs
• Overseeing all operational and account management tasks throughout the lifecycle of an engagement
• Demonstrate critical thinking and make key decisions on behalf of our customers throughout the lifecycle of the shipment
• Request and analyze various shipping options and making recommendations to customers based on price, transit time, routing, and specific customer requirements
• Monitor loading, departure, transit, arrival, and final delivery of the shipment for any issues that may arise
• Problem solve if unforeseen events occur, relying on past experience and knowledge of Federal Maritime Commission and U.S. Customs regulations
• Serve as the direct point of contact with assigned customers to ensure prompt and accurate service to exceed customer expectations
• Prepare and execute documents for U.S. Customs and other government agencies to obtain proper release and duty payment
• Quote rates by partnering with internal quote department and utilize critical thinking skills to determine best routing and carrier options
• Ensure billing is accurate and timely
• Maintain and help create Company policies related to credit, pricing, account management, and required service deliveries
• Act as power of attorney to sign official documents for the Company
• Maintain and organize all records for a client’s transactional event(s)
• Stay informed on various legal requirements to maintain compliance under import/export regulations throughout the world
• Prepare letters of credit
• May make visits to customer locations with the General Manager or the assigned Sales Executive
• Receives guidance for overall objectives, work with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives

• Managing our customers’ import/export brokerage and freight forwarding needs
• Overseeing all operational and account management tasks throughout the lifecycle of an engagement
• Demonstrating critical thinking and making key decisions on behalf of our customers throughout the lifecycle of the shipment
• Monitoring the loading, departure, transit, arrival, and final delivery of the shipment
• Problem-solving and resolving issues to our customer’s satisfaction
• Serving as the direct point of contact with assigned customers for prompt and accurate service
• Preparing and executing documents for U.S. Customs and other government agencies
• Quoting rates by partnering with our internal quote department
• Ensuring billing is accurate and timely
• Maintaining and creating Company policies related to credit, pricing, account management, and service deliveries
• Acting as power of attorney to sign official documents for the Company
• Maintaining and organizing all records for a client’s transactional event(s)
• Staying informed on various legal requirements to maintain compliance under import/export regulations
• Preparing letters of credit
• Making visits to customer locations as needed
• Receiving guidance for overall objectives and collaborating internally to achieve assigned objectives

Director

• The Director, Customs Brokerage oversees the performance, compliance, and daily execution of Ascent’s U.S. customs brokerage network, ensuring regulatory adherence, process discipline, and an exceptional customer experience
• Lead the day-to-day execution, performance, and compliance of the company’s U.S. customs brokerage network.
• Oversee bonded facilities, including Foreign Trade Zones (FTZs), Container Freight Stations (CFS), and bonded warehouses.
• Ensure operational consistency, regulatory adherence, and service excellence across multiple sites.
• Drive continuous improvement initiatives within customs brokerage and bonded operations.
• Support and execute strategic initiatives set by executive leadership.
• Serve as a key operational leader, translating strategy into actionable plans.
• Strengthen process discipline across brokerage and bonded operations.
• Ensure operations deliver accuracy, speed, and an exceptional customer experience.