Account Manager

Ascent Global Logistics

Account Manager overseeing import/export brokerage and managing logistics needs for customers. Analyzing options and ensuring compliance with regulations while serving as a customer point of contact.

Posted 5/21/2026full-timeKansas City • Kansas, Missouri, Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for managing our customers’ import/export brokerage and freight forwarding needs
Overseeing all operational and account management tasks throughout the lifecycle of an engagement
Demonstrate critical thinking and make key decisions on behalf of our customers throughout the lifecycle of the shipment
Request and analyze various shipping options and making recommendations to customers based on price, transit time, routing, and specific customer requirements
Monitor loading, departure, transit, arrival, and final delivery of the shipment for any issues that may arise
Problem solve if unforeseen events occur, relying on past experience and knowledge of Federal Maritime Commission and U.S. Customs regulations
Serve as the direct point of contact with assigned customers to ensure prompt and accurate service to exceed customer expectations
Prepare and execute documents for U.S. Customs and other government agencies to obtain proper release and duty payment
Quote rates by partnering with internal quote department and utilize critical thinking skills to determine best routing and carrier options
Ensure billing is accurate and timely
Maintain and help create Company policies related to credit, pricing, account management, and required service deliveries
Act as power of attorney to sign official documents for the Company
Maintain and organize all records for a client’s transactional event(s)
Stay informed on various legal requirements to maintain compliance under import/export regulations throughout the world
Prepare letters of credit
May make visits to customer locations with the General Manager or the assigned Sales Executive
Receives guidance for overall objectives, work with operations and within company and department policies and guidelines using independent judgment to achieve assigned objectives

Requirements

What you’ll need

CES or CCS Preferred, LCB Helpful
High school diploma or GED required
College degree helpful
3-5 years industry experience required
Language Skills: Relies on written and verbal communication
Able to read, analyze and interpret financial reports, industry journals and legal documents
Able to respond to verbal and written inquiries or complaints from customers
Able to effectively present information to customers, prospects, top management, and public groups
Communicates internally with all departments at the corporate office, with other terminals, third parties agencies, customers and prospects
Technical Experience: International logistics-all modes, understanding of customs process
Office Skills: Microsoft Word, PowerPoint, Excel and ten-key skills
Mathematical Skills: Ability to apply concepts such as percentages, ratios and proportions to practical situations
Ability to calculate figures and amounts such as discounts, rates, area, circumference, and volume
Specific Skills: Must possess a current valid driver’s license
Must be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised
Reasoning Ability: Ability to prioritize multiple tasks and projects
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions in written, oral, diagram or schedule form
Prioritize, organize, and delegate assignments

Benefits

Comp & perks

401(k) and employer matching
Life Insurance
Health, Dental, Vision Insurance
Short- & Long-Term Disability
Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Employee Wellness Program
Paid Holidays
Employee Recognition Programs
Flexible Spending Account (FSA)
Tuition Reimbursement
Health Savings Account (HSA)
Overtime, Differential & Bonus Pay

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

import/export brokeragefreight forwardingcustoms processfinancial report analysismathematical calculationsdocument preparationshipping options analysisbilling accuracycritical thinkingproblem solving

Soft Skills

communicationcustomer serviceorganizational skillsself-motivationconfidentialityhonestypunctualitypositive attitudeindependent judgmentprioritization

Certifications

CESCCSLCB