Account Manager

Ascent Global Logistics

Account Manager managing customers' import/export brokerage and freight forwarding needs. Overseeing operations while ensuring compliance with logistics regulations and customer satisfaction.

Posted 4/28/2026full-timeBelleville • Missouri, Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Managing our customers’ import/export brokerage and freight forwarding needs
Overseeing all operational and account management tasks throughout the lifecycle of an engagement
Demonstrating critical thinking and making key decisions on behalf of our customers throughout the lifecycle of the shipment
Monitoring the loading, departure, transit, arrival, and final delivery of the shipment
Problem-solving and resolving issues to our customer’s satisfaction
Serving as the direct point of contact with assigned customers for prompt and accurate service
Preparing and executing documents for U.S. Customs and other government agencies
Quoting rates by partnering with our internal quote department
Ensuring billing is accurate and timely
Maintaining and creating Company policies related to credit, pricing, account management, and service deliveries
Acting as power of attorney to sign official documents for the Company
Maintaining and organizing all records for a client’s transactional event(s)
Staying informed on various legal requirements to maintain compliance under import/export regulations
Preparing letters of credit
Making visits to customer locations as needed
Receiving guidance for overall objectives and collaborating internally to achieve assigned objectives

Requirements

What you’ll need

CES or CCS Preferred, LCB Helpful
High school diploma or GED required
College degree helpful
3-5 years industry experience required
Language Skills: Relies on written and verbal communication
Able to read, analyze and interpret financial reports, industry journals and legal documents
Able to respond to verbal and written inquiries or complaints from customers
Able to effectively present information to customers, prospects, top management, and public groups
Communicates internally with all departments at the corporate office, with other terminals, third parties’ agencies, customers and prospects
Technical Experience: International logistics-all modes, understanding of customs process
Office Skills: Microsoft Word, PowerPoint, Excel and ten-key skills
Mathematical Skills: Ability to apply concepts such as percentages, ratios and proportions to practical situations
Ability to calculate figures and amounts such as discounts, rates, area, circumference, and volume
Must possess a current valid driver’s license
Involves a high degree of responsibility for working with, safeguarding, and controlling highly restricted information, knowledge, or important confidences
Must be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised
Reasoning Ability: Ability to prioritize multiple tasks and projects
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions in written, oral, diagram or schedule form
Prioritize, organize, and delegate assignments

Benefits

Comp & perks

401(k) and employer matching
Life Insurance
Health, Dental, Vision Insurance
Short- & Long-Term Disability
Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Employee Wellness Program
Paid Holidays
Employee Recognition Programs
Flexible Spending Account (FSA)
Tuition Reimbursement
Health Savings Account (HSA)
Overtime, Differential & Bonus Pay

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

import/export brokeragefreight forwardingcustoms processfinancial report analysisdocument preparationrate quotingbilling accuracyletters of creditmathematical skillsoffice skills

Soft Skills

critical thinkingproblem-solvingcommunicationorganizationself-motivationconfidentialityresponsibilitypositive attitudetime managementdelegation

Certifications

CESCCSLCB