The Director, Customs Brokerage oversees the performance, compliance, and daily execution of Ascent’s U.S. customs brokerage network, ensuring regulatory adherence, process discipline, and an exceptional customer experience
Lead the day-to-day execution, performance, and compliance of the company’s U.S. customs brokerage network.
Oversee bonded facilities, including Foreign Trade Zones (FTZs), Container Freight Stations (CFS), and bonded warehouses.
Ensure operational consistency, regulatory adherence, and service excellence across multiple sites.
Drive continuous improvement initiatives within customs brokerage and bonded operations.
Support and execute strategic initiatives set by executive leadership.
Serve as a key operational leader, translating strategy into actionable plans.
Strengthen process discipline across brokerage and bonded operations.
Ensure operations deliver accuracy, speed, and an exceptional customer experience.

Requirements

High school diploma or general education degree (GED)
LCB Required; CCS / CES preferred
8–10 years of progressive experience in customs brokerage and international freight forwarding, including direct oversight of import and export operations.
Proven people leadership experience, including 3+ years managing customer- or carrier-facing teams in a fast-paced, deadline-driven environment.
Demonstrated expertise in U.S. and international trade compliance, including customs clearance processes, government agency requirements, and risk management.
Excellent analytical and problem-solving skills, with experience using data to identify trends, drive process improvements, and resolve complex customs issues.
Proven ability to build and maintain relationships with customs authorities, carriers, vendors, and key customers, demonstrating tact, diplomacy, and professionalism.
Proficiency with customs and trade compliance systems and common business tools (e.g., TMS, ERP, Microsoft Office), with a comfort level learning new technology.
Demonstrated capability to design, implement, and refine standard operating procedures to improve accuracy, cycle time, and compliance in brokerage operations.
Advanced verbal and written communication skills, with the ability to simplify complex regulatory concepts for internal stakeholders and customers.

Benefits

401(k) and employer matching
Life Insurance
Health, Dental, Vision Insurance
Short- & Long-Term Disability
Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Employee Wellness Program
Paid Holidays
Employee Recognition Programs
Flexible Spending Account (FSA)
Tuition Reimbursement
Health Savings Account (HSA)
Overtime, Differential & Bonus Pay

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customs brokerageinternational freight forwardingimport operationsexport operationstrade compliancecustoms clearance processesrisk managementdata analysisprocess improvementstandard operating procedures

Soft Skills

people leadershiprelationship buildinganalytical skillsproblem-solvingcommunication skillstactdiplomacyprofessionalismoperational leadershipstrategic execution

Certifications

LCBCCSCES