Contact Center Analytics Developer

Ascensus

Contact Center Analytics Developer enhancing customer interaction analytics at Ascensus. Configure and maintain NICE CXone Interaction Analytics assets for decision-ready insights.

Posted 6/17/2026full-timeDresher • Florida, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Execute platform administration and reporting delivery for customer analytics
Build reporting views and dashboards for stakeholders
Configure and maintain NICE CXone Interaction Analytics assets
Perform validation, tuning, and troubleshooting of analytics outputs
Support governance, documentation, and quality standards for analytics

Requirements

What you’ll need

3+ years in contact center analytics/reporting, business analysis, quality analytics, or related roles
Hands-on experience with NICE CXone Interaction Analytics/Nexidia
Ability to build and maintain recurring dashboards, reports/scorecards
Understanding of contact center operations and measures
Proficiency in Excel, experience with Power BI and/or SQL preferred
Familiarity with role-based access controls and least-privilege principles

Benefits

Comp & perks

Health insurance
401(k) retirement plan
Paid time off
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

NICE CXone Interaction AnalyticsNexidiaExcelPower BISQLreportingdashboard creationdata validationtroubleshootinganalytics

Soft Skills

business analysisquality analyticsdocumentationgovernancestakeholder communication