AI Platform Software Engineer

Ascensus

. Supports and scales adoption of the enterprise AI platform .

Posted 5/1/2026full-timeConnecticut, Florida, Massachusetts, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Supports and scales adoption of the enterprise AI platform
Troubleshoots AI behavior and identifies systemic gaps
Drives continuous improvement in platform performance and usage
Works directly with internal associates to resolve issues
Partners closely with engineering teams to diagnose root causes across LLMs, agent workflows, tools (MCP), and backend systems
Investigates and resolves issues reported by users of Agent Assist
Analyzes logs, traces, and telemetry
Proposes improvements to agents, skills, prompts, and workflows
Acts as a trusted advisor to client-facing associates
Translates user issues into clear, actionable tickets and improvements
Responsible for protecting, securing, and proper handling of all confidential data.

Requirements

What you’ll need

Up to 3 years’ experience in a technical support, QA, SDET, or engineering-adjacent role (including internships, co-ops, or academic projects)
Bachelor’s degree in Computer Science, Computer Information Systems, Business Information Systems, or a related technical field
Demonstrated ability to troubleshoot and debug technical issues, focusing on root cause analysis
Foundational experience or exposure to API testing (Postman or similar)
Reading logs and debugging application behavior
Basic SQL or data inspection
Exposure to or strong interest in AI/LLM-based systems (prompting, chatbots, RAG, or agents) through coursework, projects, or hands-on experimentation
Experience using or willingness to learn AI-powered development tools (e.g., Cursor, Claude Code)
Strong communication skills with the ability to translate technical issues into clear explanations for non-technical users
Demonstrated curiosity and ability to learn quickly in a fast-evolving technical environment.

Benefits

Comp & perks

401(k) match
Medical
Dental
Vision
Paid-Time-Off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingroot cause analysisAPI testingSQLdata inspectionAI systemsLLMdebuggingperformance improvementtelemetry analysis

Soft Skills

communicationcuriosityproblem-solvingadaptabilitycollaborationanalytical thinkinguser advocacytechnical translationcontinuous improvementtrustworthiness