Ascensus

Client Communications Director

Ascensus

full-time

Posted on:

Location Type: Office

Location: Newton • Massachusetts • Pennsylvania • United States

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Job Level

Lead

About the role

  • Design and implement external communications strategies to increase client awareness, utilization and appreciation of transformative digital features and operational enhancements.
  • Lead cross-functional teams comprised of Product, UX, Service and Marketing team members and leaders to build out elements of the communication journeys, including but not limited to emails, videos, UX/web copy and in-app alerts, text messages, product guides and other client-facing information, on time and on budget.
  • Serve as strategic communications lead on project teams to ensure voice of the customer is heard, communications best practices are applied, and communications strategies achieve the project’s business objectives.
  • Drive a digital-first, client-centric approach by focusing on communications channel, personalization and tone to enhance engagement.
  • Serve as subject matter expert, both technical and experiential, across the lifecycle of a retirement plan, as well as across audiences (advisor, plan sponsor, participant), and maintain working knowledge of competitive positioning and experiences.
  • Maintain deep knowledge of the customer experience.
  • Manage multiple content projects simultaneously, meeting deadlines and quality standards.
  • Analyze content effectiveness and make improvements as needed based on quantitative performance metrics and qualitative feedback.

Requirements

  • Bachelor’s degree in Communications, Marketing, English, or a related field.
  • Proven experience (7+ years) creating and directing communications strategies in a regulated industry, ideally in retirement, financial services or a similar sector.
  • Experience collaborating with cross-functional teams, including business stakeholders and legal/compliance teams, to develop accurate and on-brand messaging.
  • Strong project management and organizational skills, and ability to manage competing priorities.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Strong understanding of brand guidelines and editorial standards.
  • Proficient in Microsoft Office Suite; familiarity with email marketing platforms and operational tools is a plus.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
communications strategiescontent analysisproject managementdigital communicationclient engagementbrand guidelineseditorial standardsquantitative performance metricsqualitative feedback
Soft Skills
leadershipcollaborationorganizational skillstime managementadaptabilitystrategic thinkingcustomer focus