Admissions Coordinator

Ascension Recovery Services

Admissions Coordinator guiding prospective patients through screenings, referrals, documentation, and placement. Supporting Ascension Recovery Services’ behavioral health and substance use disorder programs.

Posted 8/4/2026full-timeCedar Falls • Iowa • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in admissions processes, including eligibility assessment, patient coordination, and documentation management while ensuring compliance with HIPAA and accreditation standards. Proficient in relationship management and compassionate communication to enhance patient and family experiences.

Highest-signal resume keywords

Admissions CoordinationBehavioral Health ExperiencePatient Experience FocusHIPAA ComplianceCall Center Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Medical RecordsCase ManagementIntake ProceduresInsurance VerificationClinical DocumentationData TrackingReferral ManagementCrisis InterventionSubstance Use Disorder TreatmentFollow-Up Coordination

Soft Skills

Compassionate CommunicationAttention to DetailProblem SolvingRelationship ManagementUrgency and Responsiveness

Tools & Technologies

CRM SystemsVideo ConferencingCommunication PlatformsTelephonesComputers

Industry Keywords

Behavioral HealthHealthcare AdministrationRecovery-Oriented CareConfidentialityAccreditation Standards

About the role

Key responsibilities & impact

Respond to incoming admission inquiries from prospective patients, families, referral sources, healthcare providers, and community partners
Conduct initial telephone screenings and gather information for eligibility and next-step decisions
Document demographic, clinical, medical, insurance, referral, and admissions information in electronic systems
Guide prospective patients and families through admissions, documentation, treatment expectations, and resources
Coordinate with clinical and medical teams to review prospective admissions and determine appropriate level of care
Maintain follow-up with prospective patients, families, referral sources, and internal teams
Coordinate facility placement and arrival planning
Collaborate with Business Development on referrals and referral-partner communication
Collect medical records, clinical documentation, medication information, and other admission materials
Support insurance verification, benefit eligibility, and financial coordination
Assist with transportation, travel, and other admission logistics
Provide referral resources when admission criteria are not met or another provider/level of care is more appropriate
Track and document admissions activity, communications, referrals, follow-up, outcomes, and operational metrics
Identify admission barriers and collaborate on improving responsiveness, efficiency, and patient experience
Represent Ascension Recovery Services and partner organizations professionally
Protect confidential patient information and follow HIPAA, 42 CFR Part 2, company policies, applicable requirements, and accreditation standards
Participate in evening, weekend, and assigned on-call admissions coverage
Perform other duties supporting Admissions operations

Requirements

What you’ll need

Bachelor’s degree in social services, behavioral health, healthcare administration, business, management, or a related field preferred
Relevant behavioral health, healthcare, admissions, or case management experience may be considered in place of a degree
Two or more years of experience in behavioral health, substance use disorder treatment, healthcare, admissions, intake, case management, or a related field strongly preferred
Previous experience in admissions, intake, call center operations, care coordination, or referral management preferred
Experience working with individuals with substance use disorders and co-occurring mental health conditions strongly preferred
Compassionate communication
Patient and family experience focus
Urgency and responsiveness
Relationship management
Attention to detail
Problem solving
Confidentiality and organization
Recovery-oriented care
Regular use of computers, telephones, video conferencing, electronic medical records, CRM systems, and communication platforms
Evening and weekend availability required
Flexibility for possible on-call rotation
Ability to maintain professional boundaries and protect confidential patient information
Ability to follow HIPAA, 42 CFR Part 2, company policies, applicable state and federal requirements, and accreditation standards

Benefits

Comp & perks

Remote work arrangement
Full-time employment
Evening and weekend flexibility/coverage
Possible on-call rotation
Occasional organizational meetings, training sessions, or partner-site activities
Mission-driven work expanding access to behavioral health and substance use disorder treatment