Implementation Specialist

• Lead aspects of Time Compare Testing (TCT), ensuring accuracy, compliance, and timely completion aligned with project milestones.
• Conduct variance analysis on timecard discrepancies related to UKG configurations, compensation rules, and policy shifts, driving resolution and continuous improvement.
• Ensure all testing activities meet service level expectations, enabling timely and accurate payroll processing and supporting financial close activities.
• Partner cross-functionally with Payroll, HR, Compensation, and IT teams to develop and enforce efficient, compliant processes, in line with regulatory requirements and internal policies.
• Use data and reporting tools to assess and improve performance against key metrics related to payroll, time reporting, and attendance management.
• Support go-live readiness assessments and transition planning to ensure a seamless associate experience and business continuity.
• Provide input into operational policies, offering recommendations for process improvement and ensuring ongoing regulatory compliance.
• Monitor and resolve escalated or complex associate issues related to timekeeping, working with other process areas as needed.
• Participate in design workshops, contributing to the development of end-to-end process flows and validating that business requirements are accurately captured in system design.
• Support the development and training for end users and team members, promoting exceptional customer service across all WFM-related activities.
• Track and report Service Level Agreement (SLA) metrics and performance indicators to optimize process effectiveness and efficiency.

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