Client Success Specialist

Ascension Business Solutions LLC

Client Success Specialist handling client onboarding and account management for Ascension Business Solutions. Ensuring effective communication and alignment between clients and Virtual Assistants.

Posted 4/26/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage client onboarding, VA readiness, and early-stage account success
Ensure smooth onboarding execution, strong client communication, and proper alignment between client expectations and VA performance
Facilitate onboarding sessions and coordinate across departments
Conduct post-onboarding follow-ups to ensure smooth transition to live operations
Monitor VA readiness prior to onboarding and coordinate with internal teams for support
Track and report VA readiness status, onboarding progress, and client feedback
Provide accurate and timely reporting

Requirements

What you’ll need

1–2 years experience in client success, account management, or client-facing roles
Strong written and verbal English communication skills
High level of proactiveness and accountability
Strong organizational and documentation skills
Ability to manage multiple onboarding schedules simultaneously
Confidence in handling client communication independently
Experience in Virtual Assistant, home care, or service-based industries (Preferred)
Familiarity with onboarding processes and client lifecycle management (Preferred)
Experience working with cross-functional teams (Preferred)

Benefits

Comp & perks

Competitive compensation aligned with the leadership role scope
Paid training and structured onboarding
Fully remote work setup, including company-issued laptop and noise-canceling headset
HMO health coverage (subject to eligibility guidelines)
Paid Time Off (PTO)
Performance-based annual salary increases
Additional bonuses are available after 6 months of tenure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client onboardingaccount managementclient lifecycle managementreportingdocumentation

Soft Skills

communicationorganizational skillsproactivenessaccountabilityindependence