Clinical Research Scientist – Complaint Investigator
Ascensia Diabetes Care
full-time
Posted on:
Location Type: Office
Location: Valhalla • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Google Cloud Platform
About the role
- Conduct internal clinical studies across all phases of new product development and sustainment, including frequent subject sampling via fingerstick and venipuncture.
- Support project teams with exploratory and feasibility testing.
- Perform experiments using both contrived and native human blood samples, ensuring all procedures and results are accurately documented.
- Analyze, interpret, and report testing results clearly and concisely, providing logical recommendations for next steps.
- Serve as the primary analyst for blood glucose investigations requiring fresh donor blood, including receipt, logging, and laboratory evaluation of returned products.
- Manage the customer complaint database by creating, reviewing, and authoring test instructions for complaint evaluations.
- Operate and maintain laboratory equipment, including clinical reference instrumentation, ensuring ongoing compliance with maintenance and audit requirements.
- Adhere to Good Clinical Practice (GCP) principles at all times.
- Collaborate professionally with scientific colleagues to stay informed of relevant research and company initiatives.
- Protect the confidentiality of participant health information.
- Perform administrative duties as needed, including report filing, invoice submission, and coordination of biohazard waste disposal.
Requirements
- Bachelor’s degree (BS or BS in Medical Laboratory Science) with a minimum of 4 years of relevant experience, or a Master’s degree (MS) with at least 2 years of relevant experience.
- Phlebotomy experience required; certification preferred.
- Experience in the medical device or pharmaceutical industry preferred.
- Strong oral and written communication skills in English required.
- Demonstrated ability to collaborate effectively within multidisciplinary scientific teams.
- Proven competency in experimental design, execution, and data interpretation.
Benefits
- Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers.
- Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience.
- We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
phlebotomyexperimental designdata interpretationclinical studieslaboratory evaluationdocumentationcomplaint evaluationsblood glucose investigationsclinical reference instrumentationGood Clinical Practice (GCP)
Soft skills
oral communicationwritten communicationcollaborationlogical reasoningconfidentiality
Certifications
phlebotomy certification