Manager

• Operate, maintain, and optimize Veeva PromoMats and MedComms platforms in alignment with the Veeva product roadmap, GIT operating model, and business needs for both Medical and Commercial functions.
• Collaborate with business stakeholders to define functional requirements for content review and approval processes, with a focus on medical, legal, and regulatory review, ensuring simplicity, efficiency, and compliance.
• Share in the governance of platforms, ensuring that all changes are properly vetted and approved by local, regional, and global stakeholders across Medical and Commercial teams.
• Continuously engage with project coordinators, facilitating content review and approval processes, addressing production issues, and identifying areas for improvement to discuss with Global Product Owners and stakeholders.
• Define and optimize workflows for content review and approval, ensuring efficient deployment and ongoing maintenance across global, regional, and local markets, including Europe and the US.
• Build new Digital Asset Management (DAM) capabilities, allowing for global asset approval, localization, cross-market asset sharing, source file management, and promotion of materials to both internal and external teams.
• Lead difficult conversations with stakeholders around prioritization and solutioning, leveraging data points, best practices, and effective communication to guide decisions and build confidence.
• Monitor content throughput, identify bottlenecks, and propose solutions to enhance performance and the overall user experience.
• Manage Veeva CRM integrations for CLM content, ensuring functionality and seamless integration across platforms.
• Lead the administration of Salesforce and Veeva Vault, managing configurations, updates, and optimization of workflows related to PromoMats and MedComms.
• Design and manage technical infrastructures, including database design, middleware solutions, user interfaces, and security protocols to support business applications.
• Engage in Vault Configuration, applying technical design and integration patterns to meet business requirements and scalability needs.
• Research and implement new product features, working closely with business stakeholders on prototypes, pilots, and product enhancements.
• Ensure compliance with SDLC methodology and governance processes, collaborating with internal and external teams to deliver secure, high-performance solutions.
• Collaborate with stakeholders to document Business Process Mapping, Business Requirements, Functional Requirements, Test Cases, User Guides, and Admin Guides, ensuring clarity and alignment.

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