Client Success Associate

Ascend Technologies

Client Success Associate ensuring contract management and client satisfaction for Ascend Technologies. Supporting the CSX team in operations and data processing with a focus on client needs.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure seamless contract management, accurate data processing, and efficient internal operations.
Manage contract renewals, true-ups, billing processes, and reporting.
Serve as the primary client contact for assigned set of clients.
Compile quarterly true-up counts and create contract renewal drafts.
Work with onboarding and offboarding teams for proper billing setup and termination.

Requirements

What you’ll need

Bachelor of Science in Computer Science, MIS, Business, or similar degree.
2 + total years in a similar role relating to technical services and client-facing in the consulting or managed services industry.
Strong analytical, problem solving, and quality experience.
Effective communication skills to be able to work with clients and present to C-level executives.
Technical aptitude to facilitate a project and/or support the conversation on a technical topic with engineers to ensure the anticipated outcome is achieved.

Benefits

Comp & perks

health, dental, and vision insurance
retirement savings options
flexible time off (FTO)
professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data processingcontract managementbilling processesreportingcontract renewal drafting

Soft Skills

analytical skillsproblem solvingeffective communicationclient managementpresentation skills

Certifications

Bachelor of Science in Computer ScienceBachelor of Science in MISBachelor of Science in Business