Senior Payroll Concierge
Ascend Group
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Manage full-cycle payroll processing for assigned White Glove Payroll clients with a focus on accuracy, timeliness, and personalized service
- Serve as the primary relationship advisor for client payroll needs
- Provide proactive communication and guidance on payroll best practices and compliance matters
- Review and audit payroll data, including earnings, deductions, taxes, and benefits
- Ensure compliance with federal, state, and local payroll regulations and reporting requirements
- Investigate and resolve complex payroll issues with urgency and professionalism
- Maintain detailed and organized payroll records and client documentation
- Support quarter-end and year-end activities, including tax filings and W-2 processing
- Identify and implement process improvements to enhance efficiency and the White Glove client experience
- Elevate and support team members, sharing knowledge and best practices
- Stay current on payroll legislation, technology updates, and industry trends
Requirements
- 5+ years of progressive, hands-on payroll experience, including multi-state payroll
- Strong working knowledge of payroll tax regulations and compliance
- Experience with payroll and HRIS systems (experience with client-facing payroll platforms preferred)
Benefits
- Fully remote work environment with a focus on independent, screen-based work
- Structured workflow with predictable payroll cycles and deadlines
- Emphasis on organization, time management, and clear virtual communication
- Commitment to maintaining a professional home office setup and secure handling of confidential information
- Dedication to continuous improvement and professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payroll processingpayroll auditingtax filingsW-2 processingprocess improvementsmulti-state payrollpayroll tax regulationscomplianceclient documentationpayroll best practices
Soft Skills
relationship managementcommunicationproblem-solvingattention to detailorganizational skillsteam supportproactive guidanceprofessionalismurgencyknowledge sharing