Phlebotomy Operations Manager

Ascend Clinical

Phlebotomy Operations Manager overseeing laboratory-provided phlebotomy services with a focus on quality and compliance. Managing a phlebotomy team and ensuring regulatory adherence and patient safety.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee daily laboratory‑provided phlebotomy and operational services across client locations
Ensure safe, accurate specimen collection, labeling, handling, and transport in accordance with laboratory policies and regulatory requirements
Monitor patient flow, specimen integrity, and service quality
Adjust staffing assignments and workflows to meet service needs and laboratory expectations
Perform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessary
Ensure phlebotomy services comply with laboratory standards, safety requirements, and applicable regulations governing specimen collection and pre‑analytic processes
Monitor quality indicators, audit findings, incident reports, and patient feedback related to phlebotomy services
Investigate service issues or complaints and implement corrective actions in collaboration with laboratory leadership and clinical partners to improve quality and patient experience
Directly supervise a growing phlebotomy team and workflow assigned to supported care settings
Develop and manage staff schedules to ensure adequate coverage
Monitor attendance, performance expectations, and service reliability
Complete performance evaluations and provide coaching, counseling, and corrective action
Promote a professional, respectful, and service‑oriented workforce that represents the laboratory appropriately
Manage contingency coverage plans either through backup phlebotomist or designated vendors as necessary
Ensure all phlebotomy staff receive appropriate initial and ongoing training to perform safely and independently in supported care environments
Oversee orientation and competency assessment in specimen collection techniques, patient identification, infection prevention, professionalism, and laboratory policies
Maintain required training and competency documentation
Provide remedial training as needed to address performance or compliance gaps
Serve as a technical and procedural resource to staff
Serve as the primary laboratory contact for phlebotomy‑related service issues within supported environments
Collaborate with laboratory leadership, providers, nursing representatives, patient access, information systems, and logistics teams to support accurate ordering, specimen handling, transport, and result reporting
Communicate laboratory expectations, policies, and operational updates clearly to phlebotomy staff. Address service concerns promptly to maintain trust and service continuity

Requirements

What you’ll need

High school diploma or equivalent required; bachelor’s degree preferred
Phlebotomy certification preferred
Minimum 3–5 years of phlebotomy experience
Prior supervisory or leadership experience required
Strong interpersonal, communication, and customer service skills
Ability to lead teams working independently across multiple care environments
Knowledge of laboratory specimen collection standards and regulatory requirements
Advanced understanding of Patient Experience & Professional Conduct
Deep knowledge of Phlebotomy Quality & Safety
Strong leadership acumen
Highly motivated and collaborative individual
Must be willing to travel to client sites as necessary

Benefits

Comp & perks

comprehensive medical coverage
life and disability insurance
401(k) with company match
paid holidays and vacation
personal days
dental and vision options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

phlebotomyspecimen collectionquality monitoringperformance evaluationtraining and competency assessmentincident investigationservice deliveryworkflow managementpatient identificationinfection prevention

Soft Skills

interpersonal skillscommunication skillscustomer service skillsleadershipcollaborationmotivationcoachingcounselingproblem-solvingservice orientation

Certifications

phlebotomy certification